Return & Exchange Policy. You have 14 days from the date you receive your order to initiate a return or exchange. You may choose to exchange the product or receive store credit. If the item you wish to exchange is out of stock, a store credit will au

Return &amp; Exchange PolicyYou have 14 days from the date you receive your order to initiate a return or exchange. You may choose to exchange the product or receive store credit. If the item you wish to exchange is out of stock, a store credit will automatically be issued for the value of the item (excluding shipping fees). Please note, store credits are valid for 12 months from the issue date.Eligibility for Return:To be eligible for a return, the following conditions must be met:<ul><li>Items must be unused, unwashed, and in resalable condition.</li><li>Items must be in the original packaging with tags still intact.</li><li>The item must be adequately packaged for transit, and the return label must be clearly displayed on the parcel.</li></ul>Once we receive your return, please allow up to 14 business days for it to be processed. Items marked down 25% or more are considered final sale and are not eligible for return or exchange.Return Costs:<ul><li>You will be responsible for the cost of returning the item(s).</li><li>Items are your responsibility until they reach our facility, and you should ensure they are adequately packaged for safe transit.</li><li>Items returned without original packaging or tags will not be accepted and will be returned to you at your own expense.</li></ul>

What’s your return policy?

Our return policy allows returns for unworn, unwashed, and resellable condition items received within the last 14 days. Reach out to our customer support team at orders@levatelabel.com to initiate the return process with your order number and details

Our return policy allows returns for unworn, unwashed, and resellable condition items received within the last 14 days. <h3 id="return-by-mail">Return by mail</h3>Reach out to our customer support team at orders@levatelabel.com to initiate the return process with your order number and details about the item you wish to return. Once emailed our customer service team will get back to you with the full returns process. <h3 id="return-in-store">Return in store</h3>While some of our stock is available in select stores, items purchased online cannot be returned to these stores. All online purchases must be returned through our official process by contacting us via email at <a rel="noopener">orders@levatelabel.com</a>. <h3 id="refund-process">Refund process</h3>In the unlikely event that you receive a defective item, and your claim is justified, we will offer a replacement or store credit depending on stock availability upon receiving the item. If a refund is preferred for a verified manufacturing defect, we will accommodate this. Please note, outside of defective items, we do not offer refunds. <h3 id="non-returnable-items">Non-Returnable items</h3>Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.&#xA0;

How do I make a return?

Yes, we offer refunds and exchanges within 14 days of receiving your order. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that sale items (over 25% off), w

Yes, we offer refunds and exchanges within 14 days of receiving your order. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that sale items (over 25% off), worn items, and items deemed unresellable are not eligible for return or exchange.For returns or exchanges, please contact our customer support at <a rel="noopener">orders@levatelabel.com</a>. Returns will be processed within 14 days of receiving the returned item.

Do you offer refunds or exchanges?

Our policy does not allow for returns for items with a sale over 25%. If an item is on final sale/clearance which will be stated in the product description of the item, then it cannot be returned.

Our policy does not allow for returns for items with a sale&#xA0;over 25%If an item is on final sale/clearance which will be stated in the product description of the item, then it cannot be returned.

Is it possible to return sale items?

Question not answered and you want to get in contact? Send us an email inquiry—we're happy to help! 😊

Please keep in mind, our operating hours are Monday–Friday, 9:30 AM–4 PM.