If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the shi
There could be several reasons why your order has not been received yet. If your item is a pre-order, it will be shipped once it arrives. Sometimes, orders are delayed due to customs or logistical issues beyond our control. We strive to resolve these
In the unlikely event that you receive a defective item (e.g. arrives with torn or lose threads). You are required to send photo evidence within 7 days of receipt to [email protected]. If your claim is justified, you will be offered a replacemen
We're sorry to hear you received the wrong item in your order! Please reach out to our team at [email protected] with a photo of the item received, including the barcode on the bag and the name of the missing item(s). While we can't always guara