Order Issues
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the shi
Why have I not received my order yet?
There could be several reasons why your order has not been received yet. If your item is a pre-order, it will be shipped once it arrives. Sometimes, orders are delayed due to customs or logistical issues beyond our control. We strive to resolve these
What do I do if my item(s) arrives damaged?
In the unlikely event that you receive a defective item (e.g. arrives with torn or lose threads). You are required to send photo evidence within 7 days of receipt to [email protected]. If your claim is justified, you will be offered a replacemen
What do I do if I receive the wrong item in my order?
We're sorry to hear you received the wrong item in your order! Please reach out to our team at [email protected] with a photo of the item received, including the barcode on the bag and the name of the missing item(s). While we can't always guara