What payment methods do you accept?

In the rare occasion that you do receive a faulty item and we have approved a refund, it will take 7-10 business days to receive the full amount back in your account.

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When will I get my refund?

Question not answered and you want to get in contact? Send us an email inquiry—we're happy to help! 😊

Please keep in mind, our operating hours are Monday–Friday, 9:30 AM–4 PM.

Levate Label

Payment

What is your cancellation policy?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

How does the pre-order process work?

How do I track my order?

Order Management

My order was marked delivered but it’s not here.

Why have I not received my order yet?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

Order Issues

What is your shipping policy?

How much does shipping cost?

Do you offer free shipping?

How long does delivery take?

Do you ship worldwide?

Shipping

What’s your return policy?

How do I make a return?

Do you offer refunds or exchanges?

Is it possible to return sale items?

Returns

How do I find my size?

Do your products run true to size?

Do you have photos or a guide showing how each size fits?

Sizing & Fit

What materials do you use in your products?

How can I make my activewear last longer?

How do I wash my activewear?

Product & Sustainability