What is your cancellation policy?
Once an order has been placed, we are unable to make any changes or cancel your order.
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Order Management
Can I edit or add anything to my order?
Once an order is placed, we are unable to make any changes. However, if you need to update your shipping address or contact information, please reach out to our customer service team immediately after placing your order at [email protected], and
How do I apply promo/discount codes?
To apply a promo or discount code, proceed to checkout and enter your code in the ['Discount Code'] field. Click ['Apply'] to see your new total before finalising your order. Only one code can be used per order. Please note that most discount codes a
How does the pre-order process work?
Any orders with pre-order items will be shipped once all the items are in stock. If you wish to receive any available items sooner, please inform us, and we can arrange to send them separately for an additional shipping fee. Please refer to your orde
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. Please note that tracking information may not be available immediately after your order is placed. Updates will appear once your order has b